Service & Support
IMG Service and Support

Technical Support
If you are experiencing technical problems with the web site, contact:
For Product Information and Sales Assistance
Phone: +1 866-979-6753 or +1 402-343-3699 M-Th 7:30AM - 5PM Fri 7:30AM-3:30PM CST

For Pre-Certification, Emergency Evacuation and Repatriation
Call IMG for all outpatient surgical procedures, MRI's, CAT scans, inpatient admissions, durable medical equipment, transplants, and home health care services. For maternity pre-certification, notify IMG within the first 90 days of pregnancy as well as at the time of delivery (call collect if necessary). IMG must be notified prior to treatment or within 48 hours of an emergency.
Phone IMG +1-800-628-4664 (toll free) collect 317-655-4500 and iTravelInsured Travel SE and Travel LX policy holders call collect 317-655-9798
To Report Claims

Address International Medical Group, Inc.
P.O. Box 88500
Indianapolis, Indiana 46208-0500
All IMG contact numbers, claim forms and Certificate Wordings will be included in the fulfillment kit.
Fax +1-317-655-4505

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